DICE is an acronym for D = Dignified, I = Individualised, C = Compassionate, E = Exceptional Healthcare. Founded on the principles of safe, high quality care we are a home care agency with a difference. DICE Healthcare has developed a reputation for delivering high quality services and having a ‘can do’ approach to delivering safe and timely care and support that results in a positive client experience. We have earned the trust placed in us as an organisation who insists on getting the basics right. We seek to value and respect clients and their choices, to understand their priorities, needs, abilities and limitations.
As the Directors are qualified nurses we are able to offer care in both the social and continuing health care market. Clients are visited initially by Directors and managers and care and support plans are then collaboratively agrees to reflect client’s individual choices. (There is no charge for this initial assessment visit) We offer high quality, flexible care responsive to client need in their own home. We offer short term respite care, convalescence or planning for longer term care needs. We will develop a programme of visits for you to choose from starting from 30 minutes to much longer ‘sit’ sessions. We do not do any visits under 30 minutes as we believe it is as important to spend time talking to the client rather than simply doing the task such as giving medication.
Our work brings us into daily contact with people from all walks of life with diverse needs. Whilst they all have individual needs they also all have things in common too – they all deserve to be treated with respect, to expect their data to be protected, to expect confidentiality, to be asked for consent and to be given support and care in such a way that preserves their modesty and dignity. We do a minimum call time of 30 minutes as we believe anything less than that this does not allow any time for social interaction.
We realise that taking the step to have someone in your home or the home of a loved one is a huge step and our primary aim is to stand out because of our Directors many years of experience in NHS management and they are highly qualified such as holding Masters degrees and Honours degrees in care and training related activities.
We have reliable systems, policies and procedures that staff are aware of to keep them and clients safe. We are appreciative and supportive of our staff and foster a positive culture in the workplace. We believe that if we look after the staff they will in turn look after our clients. We take our responsibility for providing all our clients with the highest quality support extremely seriously. We believe we go above and beyond the national requirements when it comes to offering high standards. We welcome feedback and use this to improve and build upon our successes.
We make this pledge and guarantee the following –
To discover more about what we can offer, take a look at our services