Here’s what has happened in the last month and what’s to come!
Hello and welcome to the DICE newsletter June addition!
Since our last edition, we have been interviewed by Mansfield 103.2 radio. We discussed the rise in NI and the inconsistencies in funding provided by Nottinghamshire County Council and the NHS and the impact this has on our business. This was published to listeners in April 2025. Make sure to go and check out our Instagram and Facebook and invite your family and friends, @dicehealthcare
We’re thrilled to welcome a new face to the DICE team and can’t wait for everyone to meet her! Here’s a short message,
“Hi, I’m Enya! I’m 19 years old and recently joined DICE as the new multi channel marketer apprentice, mainly focusing on running the social media channels. Before this, I worked at Sainsbury’s for three years, which really helped me shape my love for working with people. I’m passionate about helping others it’s something I’ve always done, and seeing others happy brings me a lot of joy. Outside of work, I enjoy walking, going to the gym, and spending quality time with family and friends. I’d describe myself as outgoing, friendly, and always up for a good laugh. I’m excited to be here and getting stuck in! Can’t wait to meet everyone!”
JULY EVENTS!
Friday 11th July – Wimbledon Event at Dice 12:00 PM – 2:00 PM
Join us at Dice for a special Wimbledon-themed event! Staff , clients and relatives and friends of clients are invited to enjoy a fun-filled day with strawberries and cream, and test their knowledge with a tennis quiz. Want to attend? Give us a call on 01623 880133
AUGUST EVENTS!
Thursday 22nd August – National Burger Day at Dice 12:00 PM – 2:00 PM
Celebrate National Burger Day with us in the garden! We’ll be serving up a variety of delicious burgers for all to enjoy. Staff , clients, relatives and friends of clients are warmly welcome—come hungry! Want to attend? Give us a call on 01623 880133
BIRTHDAYS
STAFF BIRTHDAYS
JULY
- PW 22nd
- ED 29th
CLIENT BIRTHDAYS
JULY
- JD 7th
- VMW 8th
- JS 14th
AUGUST
- BRC 8th
A very happy birthday to you all.
SUMMER SPORTS EVENTS
GRAND PRIX BRITISH 3 – 6 JULY
THE HUNDRED CRICKET 5 – 31 AUGUST
WOMEN’S EURO 2 -27 JULY
WOMEN’S GOLF OPEN 31 JULY – 3 AUGUST
FOOTBALL – NEW PREMIER LEAGUE SEASON STARTS 16 TH AUGUST
ACCEPTING NEW CLIENTS NOW !
If you know anyone who may need to use our care services, we are now accepting new clients. We cover areas in Southwell, Farnsfields, Ravenshead, Rainworth, Blidworth , Mansfield, Mansfield Woodhouse, Sutton in Ashfield, Kirkby in Ashfield, Pleasley and Huthwaite.
CLIENT INFORMATION
You may or may not be aware that we are due an inspection from the Care Quality Commission (CQC). This is the regulatory body that inspects the service every 3 years. We have made many changes and implemented lots of new things since our last inspection when we were rated *Good*. We are now aiming to achieve an *Outstanding* rating which we are confident we can achieve. If you have not been asked already and would like to give feedback to the CQC Inspectors about the support you receive from us, please let the off ice know on 01623 880133. We also have a handy man available should you need any ‘odd jobs’ doing such as light bulbs changing or smoke alarm batteries changing.
COMPLAINTS PROCEDURE
We take all complaints seriously and use complaints to improve the service we provide. We thought it would be useful to provide you with a reminder of our complaints procedure which you can find below but also which you should f ind a copy in the DICE folder in the clients property and on display within DICE Headquarters. All comments, compliments, suggestions or complaints should be made to the Care Co-ordinators- Joe Rilett or Lisa Crewe in the first instance. Written complaints will be acknowledged by letter within three working days. The service will then investigate the complaint and send the complainant a letter outlining the result of the investigation, usually within 28 working days. We strive to ensure that our standards of care and service meet your expectations. If however, you have reason to complain, we will try to resolve this promptly. In the first instance, your complaint (however small) should be made to your Care- Coordinators
IF YOU ARE NOT SATISFIED WITH THE OUTCOME, PLEASE CONTACT THE SERVICE MANAGER OR THE PERSON IN CHARGE ON THAT DAY. IF A SATISFACTORY SOLUTION IS NOT REACHED YOU MAY REFER IT TO THE DIRECTORS IF AFTER CONTACTING THE DIRECTORS YOU CONSIDER THAT YOUR COMPLAINT HAS NOT YET BEEN RESOLVED SATISFACTORILY, YOU MAY REFER IT TO THE LOCAL OMBUDSMAN. LOCAL GOVERNMENT OMBUDSMAN
PO BOX 4771
COVENTRY
CV4 0EH
TEL: 0300 061 0614
THE RELEVANT CONTACT TELEPHONE NUMBERS AND ADDRESSES ARE AVAILABLE ON REQUEST.
Thank you, from us to you… DICE would like to thank you all for your support over the recent months. We hope you have found the Newsletter useful. Newsletters will be sent quarterly in line with the change in seasons. We look forward to seeing you at our events and activity days over the next few months. Remember, if you have any queries no matter how big or small, please speak with a staff member who will be only too happy to help. Thank you from the DICE Team!